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Fix common problems

Use these checks before asking an admin for help.

An app asks me to sign in again​

  1. Return to https://bridge.demo.opensuite.online/.
  2. If the portal also asks you to sign in, complete sign-in there.
  3. Open the app again from the portal navigation instead of reusing a stale app login page.

If the app still loops back to sign-in, close its tab, open it from the portal once more, and then contact an administrator. Do not enter your password into an unexpected app-specific login form.

I cannot find a document​

  1. Open Office → Files.
  2. Search for a word from the file name.
  3. Check Recent.
  4. Check Shares and folders shared with your team.
  5. Check Favorites if you marked it earlier.
  6. Check Deleted files if the document may have been removed. Select it and choose Restore if you find it.

If someone else owns the file, ask the owner to confirm that it is still shared with your named user or group.

The Meet camera or microphone does not work​

  1. Open the browser's site controls beside the address bar.
  2. Allow camera and microphone access for Meet.
  3. Check the operating system's camera and microphone privacy settings.
  4. Close other apps that may be using the camera or microphone.
  5. Reload Meet and rejoin the room.

For a new event, wait briefly for Open Suite to add the link automatically. If the location field remains empty, click Add Meet link. Save only after the Meet URL appears.

If the button cannot create a link, close and reopen the event editor and try once more. Do not type a made-up Meet URL; ask an administrator if generation continues to fail.

Ask the owner to check whether the link expired, requires a password, or was unshared. Internal work should usually be shared with your named user or group. If your access comes from a parent folder, that folder's owner must repair the share.

Chat does not open a room​

Return to the portal and click Chat again. Reload Chat once if the room list stays blank. New accounts should have a welcome room; contact an administrator if no rooms appear after sign-in completes.

A profile or password field cannot be changed​

Locked or missing account fields are managed by your organization. Open Office → Files, then your avatar → Settings → Security to review the controls available to you. Ask an administrator for the correct password-reset or profile-update process when the control you need is absent.

What to include when asking for help​

Tell the administrator which app you opened, what you expected, the exact error text, and when it happened. A screenshot can help, but remove private messages, contact details, file contents, meeting links, and passwords before sharing it.